The next available agent: work organisation in Indian call centres.
| Autor: | Thite, Mohan1 M.Thite@griffith.edu.au, Russell, Bob2 bob.russell@griffith.edu.au |
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| Zdroj: | New Technology, Work & Employment. Mar2010, Vol. 25 Issue 1, p2-18. 17p. 4 Charts. |
| Databáze: | Business Source Ultimate |
| Externí odkaz: |
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