Tourists' Expectations and Perceptions on the Service Quality in Malaysian Tourism Industry.

Autor: Zakaria, Zainuddin1, Hamid, Azemi Che1, Karim, Zokree Abdul1, Daud, Norzaidi Mohd1
Zdroj: Global Business & Management Research. 2009, Vol. 1 Issue 3/4, p69-83. 15p. 2 Diagrams, 10 Charts.
Databáze: Business Source Ultimate