Organizational Service Climate Drivers of the American Customer Satisfaction Index (ACSI) and Financial and Market Performance.
| Autor: | Schneider, Benjamin1, Macey, William H.1, Lee, Wayne C.1, Young, Scott A.1 |
|---|---|
| Zdroj: | Journal of Service Research. Aug2009, Vol. 12 Issue 1, p3-14. 12p. 3 Charts. |
| Databáze: | Business Source Ultimate |
| Externí odkaz: |
|