The process map as an instrument to standardize processes: design and application at a financial service provider.
| Autor: | Heinrich, Bernd1 bernd.heinrich@wiwi.uni-augsburg.de, Henneberger, Matthias1 matthias.henneberger@wiwi.uni-augsburg.de, Leist, Susanne2 susanne.leist@wiwi.uni-regensburg.de, Zellner, Gregor2 gregor.zellner@wiwi.uni-regensburg.de |
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| Zdroj: | Information Systems & e-Business Management. Jan2009, Vol. 7 Issue 1, p81-102. 22p. 5 Diagrams. |
| Databáze: | Business Source Ultimate |
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