The Effect of Delay Type and Service Stage on Consumers' Reactions to Waiting.
| Autor: | Hui, Michael K.1, Thakor, Mrugank V.2, Gill, Ravi3 |
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| Zdroj: | Journal of Consumer Research. Mar98, Vol. 24 Issue 4, p469-479. 11p. 2 Diagrams, 3 Charts. |
| Databáze: | Business Source Ultimate |
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