FM-SERVQUAL: a new approach of service quality measurement framework in local authorities.
| Autor: | Wan Yusoff, Wan Zahari1, Ismail, Maziah1, Newell, Graeme2 G.Newell@uws.edu.au |
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| Zdroj: | Journal of Corporate Real Estate. 2008, Vol. 10 Issue 2, p130-144. 15p. 1 Diagram, 2 Charts, 5 Graphs. |
| Databáze: | Business Source Ultimate |
| Externí odkaz: |
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