Antecedents and Consequences of Consumer Trust in the Context of Service Recovery.
| Autor: | dos Santos, Cristiane Pizzutti1 cpsantos@ea.ufrgs.br, Von der Heyde Fernandes, Daniel1 dvon@terra.com.br |
|---|---|
| Zdroj: | BAR: Brazilian Administration Review. Jul2008, Vol. 5 Issue 3, p225-244. 20p. 1 Diagram, 2 Charts. |
| Databáze: | Business Source Ultimate |
| Externí odkaz: |
|