THE ROLE OF TECHNOLOGY PARADOXES IN CUSTOMER SATISFACTION EVALUATION OF SELF-SERVICE TECHNOLOGY.
| Autor: | Johnson, Devon1 d.johnson@neu.edu, Bardhi, Fleura1, Dunn, Dan1 |
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| Zdroj: | AMA Winter Academic Conference Proceedings. 2007, Vol. 18, p138-139. 2p. |
| Databáze: | Business Source Ultimate |
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