Understanding how technology paradoxes affect customer satisfaction with self-service technology: The role of performance ambiguity and trust in technology.
| Autor: | Johnson, Devon S.1 d.johnson@neu.edu, Bardhi, Fleura1, Dunn, Dan T.1 |
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| Zdroj: | Psychology & Marketing. May2008, Vol. 25 Issue 5, p416-443. 28p. 2 Diagrams, 5 Charts. |
| Databáze: | Business Source Ultimate |
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