Manager Personality, Manager Service Quality Orientation, and Service Climate: Test of a Model.
| Autor: | Salvaggio, Amy Nicole1 amy-salvaggio@utalsa.edu, Schneider, Benjamin2,3, Nishii, Lisa H.4, Mayer, David M.5, Ramesh, Anuradha6, Lyon, Julie S.7 |
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| Zdroj: | Journal of Applied Psychology. Nov2007, Vol. 92 Issue 6, p7141-7150. 10p. |
| Databáze: | Business Source Ultimate |
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