The Influence of Service Recovery and Loyalty on Perceived Service Quality: A Study of Hotel Customers in Spain.
| Autor: | Gil, Sergio Moreno1 smoreno@dedc.ulpgc.es, Hudson, Simon2 simon.hudson@haskayne.ucalgary.ca, Quintana, Teresa Aguiar1 taguiar@dede.ulpgc.es |
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| Zdroj: | Journal of Hospitality & Leisure Marketing. 2006, Vol. 14 Issue 2, p47-68. 22p. 5 Charts. |
| Databáze: | Business Source Ultimate |
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