Call centers as lean service environments: job-related strain and the mediating role of work design.
| Autor: | Sprigg, Christine A.1 c.a.sprigg@sheffield.ac.uk, Jackson, Paul R.2 |
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| Zdroj: | Journal of Occupational Health Psychology. Apr2006, Vol. 11 Issue 2, p197-212. 16p. |
| Databáze: | Business Source Ultimate |
| Externí odkaz: |
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