Improving the Odds: Combining Six Sigma and Online Market Research for Better Customer Service.
| Autor: | Rylander, David H.1, Provost, Tina2 |
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| Zdroj: | SAM Advanced Management Journal (Society for Advancement of Management). Winter2006, Vol. 71 Issue 1, p13-19. 7p. |
| Databáze: | Business Source Ultimate |
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