A context-aware smart-call-center solution: Improving customer service for online games.
| Autor: | Lin Luo1 luolin@cn.ibm.com, Jun Liu1 liujunlj@cn.ibm.com, Ling Shao1 shaol@cn.ibm.com, Wei Lu1 luw@cn.ibm.com, Meng Ye1 yemeng@cn.ibm.com |
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| Zdroj: | IBM Systems Journal. 2006, Vol. 45 Issue 1, p145-160. 16p. |
| Databáze: | Business Source Ultimate |
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