Revisiting Passengers’ Perceptions of Airline Service Quality: A Theory-Driven Machine Learning Approach Using Big Data.

Autor: Lim, Juhwan1 (AUTHOR) jhlim90@ksu.edu, Lee, Minwoo2 (AUTHOR), Jang, Jichul1 (AUTHOR)
Zdroj: Journal of Quality Assurance in Hospitality & Tourism. Dec2024, p1-22. 22p. 5 Illustrations.
Databáze: Business Source Ultimate