Queue Configurations and Operational Performance: An Interplay Between Customer Ownership and Queue Length Awareness.
| Autor: | Song, Hummy1 (AUTHOR) hummy@wharton.upenn.edu, Armony, Mor2 (AUTHOR) marmony@stern.nyu.edu, Roels, Guillaume3 (AUTHOR) guillaume.roels@insead.edu |
|---|---|
| Zdroj: | M&SOM: Manufacturing & Service Operations Management. Nov/Dec2024, Vol. 26 Issue 6, p2284-2304. 21p. |
| Databáze: | Business Source Ultimate |
| Externí odkaz: |
|