Elevating the human experience through service standards: insights from the global refugee crisis.
| Autor: | Gnusowski, Marek1 (AUTHOR) marek.gnusowski@ue.poznan.pl, Fisk, Raymond P.2,3 (AUTHOR) ray.fisk@servcollab.org |
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| Zdroj: | Journal of Service Management. 2024, Vol. 35 Issue 5, p678-692. 15p. |
| Databáze: | Business Source Ultimate |
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