Uncovering airline service quality dimensions from passengers' online reviews: A text mining approach to validate and extend Servqual.
| Autor: | Kılıç, Sena1 sena.kilic@ozyegin.edu.tr, Enginkaya, Ebru2 engink@yildiz.edu.tr |
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| Zdroj: | Business & Management Studies: An International Journal (BMIJ). 2024, Vol. 12 Issue 3, p492-504. 13p. |
| Databáze: | Business Source Ultimate |
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