Calming the Storm: How Non-Negative Messages From Fellow Consumers Can Dispel Negativity in a Social Media Firestorm.

Autor: Widdershoven, Svenja1 (AUTHOR) svenja.widdershoven@zuyd.nl, Pluymaekers, Mark2 (AUTHOR), Zourrig, Haithem2 (AUTHOR), Sinclair, Paul3 (AUTHOR), Bloemer, Josée M. M.4 (AUTHOR)
Zdroj: International Journal of Business Communication. Jan2024, Vol. 61 Issue 1, p18-38. 21p.
Databáze: Business Source Ultimate
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