Understanding Customer Satisfaction of Chatbots Service and System Quality in Banking Services.
| Autor: | Zainol, Suraya1 suraya.zainol08@s.unikl.edu.my, Shamsudin, Mohd Farid2 mfarid@unikl.edu.my, Hassan, Sallaudin3 sallaudin@unikl.edu.my, Mohd Noor, Nor Azila4 azila@uum.edu.my |
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| Zdroj: | Journal of Information Technology Management (JITM). 2023 Special Issue, Vol. 15, p142-152. 11p. |
| Databáze: | Business Source Ultimate |
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