Punitive switching costs and behavioral responses in the context of contractual services.
| Autor: | Chuang, Yi-Fei1 (AUTHOR) yfchuang@mail.mcu.edu.tw, Dinh, Cong-Minh2 (AUTHOR) dinhcongminh.100194@gmail.com, Lu, Wei-Min1 (AUTHOR) mn96385214@gmail.com |
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| Zdroj: | Management Research Review. 2023, Vol. 46 Issue 11, p1559-1584. 26p. |
| Databáze: | Business Source Ultimate |
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