Gratitude stimulates word-of-mouth more than words of thanks.

Autor: Cownie, Fiona1 (AUTHOR) fjcownie@bournemouth.ac.uk, Haft, James2 (AUTHOR), Vu, Van3 (AUTHOR), Natalia, Natalia4 (AUTHOR), Chaiveeradech, Monsak5 (AUTHOR)
Zdroj: Journal of Marketing Theory & Practice. Fall2023, Vol. 31 Issue 4, p416-433. 18p. 1 Diagram, 5 Charts.
Databáze: Business Source Ultimate
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