The impact of service robots on consumer response: Examining the roles of consumers' service expertise and technology expertise.

Autor: Zheng, Xiaoyun1,2 (AUTHOR), Wang, Yao‐Chin3 (AUTHOR) wang.yaochin@ufl.edu, Wei, Wei4 (AUTHOR), Zhang, Lu5 (AUTHOR), Huo, Da6 (AUTHOR)
Zdroj: Psychology & Marketing. Nov2023, Vol. 40 Issue 11, p2341-2354. 14p. 1 Black and White Photograph, 1 Diagram, 2 Graphs.
Databáze: Business Source Ultimate
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