CLASSIFYING CUSTOMER HANDCRAFT JEWELLERY REQUIREMENTS AND DETERMINING SATISFACTION LEVELS USING THE KANO MODEL: A CASE STUDY OF OLTU STONE (JET STONE).
| Autor: | ERCİŞ, Muhammet Ersegün1 ercis@itu.edu.tr, KAYA, Çiğdem1 kayac@itu.edu.tr |
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| Zdroj: | Journal of Marmara University Social Sciences Institute / Öneri. ock2023, Vol. 18 Issue 59, p146-169. 24p. |
| Databáze: | Business Source Ultimate |
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