Effects of Traditional Coffee Shop (Kopitiam) Service Quality on Customer Satisfaction and Customer Loyalty: A Study on Malaysian Youth.
| Autor: | Chiu Yiong Lim, Bibiana1 blim@swinburne.edu.my, Tze-Yin Lim1 tzlim@swinburne.edu.my, Choi-Meng Leong2 leongcm@ucsiuniversity.edu.my, bin Zaidi Yusran, Diniy Najiy1 100076166@students.swinburne.edu.my |
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| Zdroj: | Global Business & Management Research. 2022 Special Issue, Vol. 14, p88-100. 13p. |
| Databáze: | Business Source Ultimate |
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