Effective Communication Strategies to Mitigate Citizen Complaints: Case from Kazakhstan.
| Autor: | Bokayev, Baurzhan1 bbokayev@syr.edu, Zhanzhigitova, Zhadra1 z.zhanzhigitova@apa.kz, Sadykova, Kuralay1 k.sadykova@apa.kz |
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| Zdroj: | Innovation Journal. 2022, Vol. 27 Issue 3, p2-17. 16p. |
| Databáze: | Business Source Ultimate |
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