Do E-Service Quality and Customer Satisfaction Affect Loyalty in E-Retailing? Evidence from Ghanaian Online Consumers.

Autor: Antwi, Samuel1 samantwi88@outlook.com, Kweku Gbolonyo, Patrick2, Changbing Jiang1
Zdroj: International Journal of Applied Business (TIJAB). Apr2022, Vol. 6 Issue 1, p17-34. 18p.
Databáze: Business Source Ultimate