Discrete Event Simulation Model Performed with Data Analytics for a Call Center Optimization.
| Autor: | Serper, Nisan Güniz1 nisanserper@gmail.com, Şen, Elif1 elifsenie@gmail.com, Uslu, Banu Çalış1 bcalis@marmara.edu.tr |
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| Zdroj: | Istanbul Business Research. 2022, Vol. 51 Issue 1, p189-208. 20p. |
| Databáze: | Business Source Ultimate |
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