Fake smiles. Customer reactions to employees' display inauthenticity and choice restrictions.

Autor: Pham, Thuy1 (AUTHOR), Lechner, Andreas T.2 (AUTHOR) andreas.lechner@mailbox.org, Mathmann, Frank1 (AUTHOR)
Zdroj: Psychology & Marketing. May2022, Vol. 39 Issue 5, p1078-1093. 16p. 1 Diagram, 2 Charts, 1 Graph.
Databáze: Business Source Ultimate
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