CONSIDERING CUSTOMER LOYALTY IN DEVELOPING SERVICE RECOVERY STRATEGIES.
| Autor: | Robbins, Tina L.1, Miller, Janis L.1 |
|---|---|
| Zdroj: | Journal of Business Strategies. Fall2004, Vol. 21 Issue 2, p95-109. 15p. |
| Databáze: | Business Source Ultimate |
| Externí odkaz: |
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| Autor: | Robbins, Tina L.1, Miller, Janis L.1 |
|---|---|
| Zdroj: | Journal of Business Strategies. Fall2004, Vol. 21 Issue 2, p95-109. 15p. |
| Databáze: | Business Source Ultimate |
| Externí odkaz: |
|