Frontline hotel employees' proactive personality, I-deals, work engagement and their effect on creative performance and proactive customer service performance.
Autor: | Sumaneeva, Ksenia A.1 (AUTHOR), Karadas, Georgiana2 (AUTHOR), Avci, Turgay1 (AUTHOR) |
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Zdroj: | Journal of Human Resources in Hospitality & Tourism. Jan-Mar2021, Vol. 20 Issue 1, p75-100. 26p. |
Databáze: | Business Source Ultimate |
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