Frontline hotel employees' proactive personality, I-deals, work engagement and their effect on creative performance and proactive customer service performance.

Autor: Sumaneeva, Ksenia A.1 (AUTHOR), Karadas, Georgiana2 (AUTHOR), Avci, Turgay1 (AUTHOR)
Zdroj: Journal of Human Resources in Hospitality & Tourism. Jan-Mar2021, Vol. 20 Issue 1, p75-100. 26p.
Databáze: Business Source Ultimate