USING THE FMEA METHOD AS A RESPONSE TO A CUSTOMER COMPLAINT: A CASE STUDY.
| Autor: | Dziuba, Szymon T.1 szymon.dziuba@ue.wroc.pl, Ingaldi, Manuela2 manuela@gazeta.pl, Kozina, Agata1 agata.kozina@ue.wroc.pl, Hernes, Marcin1 marcin.hernes@ue.wroc.pl |
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| Zdroj: | Revista Gestão & Tecnologia. jan-mar2021, Vol. 21 Issue 1, p73-88. 16p. |
| Databáze: | Business Source Ultimate |
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