How value co-creation and co-destruction unfolds: a longitudinal perspective on dialogic engagement in health services interactions.

Autor: Keeling, Debbie Isobel1 (AUTHOR) d.i.keeling@sussex.ac.uk, Keeling, Kathleen2 (AUTHOR), de Ruyter, Ko3,4 (AUTHOR), Laing, Angus5 (AUTHOR)
Zdroj: Journal of the Academy of Marketing Science. Mar2021, Vol. 49 Issue 2, p236-257. 22p.
Databáze: Business Source Ultimate
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