I need the hook-up: the impact of shared race and ethnic identity on the expectations of service quality.

Autor: Ferguson, Nakeisha S.1 (AUTHOR) nsferguson@stthomas.edu, Sanders Jones, Janine L.2 (AUTHOR), Meyers Ferguson, Yuvay J.3 (AUTHOR), Chenevert, Amber M.4 (AUTHOR)
Zdroj: Journal of Marketing Management. Oct2020, Vol. 36 Issue 13/14, p1285-1307. 23p. 1 Diagram, 5 Charts.
Databáze: Business Source Ultimate
Nepřihlášeným uživatelům se plný text nezobrazuje