THE CONSTITUENTS OF JAPANESE CUSTOMER SENTIMENT TOWARD OFFSHORED CALL SERVICE CENTERS: AN EXPLORATORY STUDY.
| Autor: | Ito, Ryoji1, Gehrt, Kenneth C.2 |
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| Zdroj: | Journal of Business & Behavioral Sciences. Spring2020, Vol. 32 Issue 1, p43-62. 20p. |
| Databáze: | Business Source Ultimate |
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