Effects of contact employee supports on critical employee responses and customer service evaluation.
| Autor: | Yoon, Mahn Hee1, Seo, Jai Hyun2, Yoon, Seog3 |
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| Zdroj: | Journal of Services Marketing. 2004, Vol. 18 Issue 5, p395-412. 18p. |
| Databáze: | Business Source Ultimate |
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