Conceptual Model to measure Public Service Quality and Service Satisfaction: Russian Practice.
| Autor: | MATRAEVA, Liliia Valerievna1 matraeva@rambler.ru, KAUROVA, Olga Valerievna2 okaurova@rucoop.ru, MALOLETKO, Alexander Nikolaevich3 amaloletko@rucoop.ru, VASIUTINA, Ekaterina Sergeevna4 esvas@mail.ru |
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| Zdroj: | Quality - Access to Success. Aug2020, Vol. 21 Issue 177, p77-85. 9p. |
| Databáze: | Business Source Ultimate |
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