Customer Experience Journeys: Loyalty Loops Versus Involvement Spirals.

Autor: Siebert, Anton1 (AUTHOR) a.siebert2@newcastle.ac.uk, Gopaldas, Ahir2 (AUTHOR) agopaldas@fordham.edu, Lindridge, Andrew3 (AUTHOR) andrew.lindridge@newcastle.ac.uk, Simões, Cláudia4 (AUTHOR) csimoes@eeg.uminho.pt
Zdroj: Journal of Marketing. Jul2020, Vol. 84 Issue 4, p45-66. 22p. 2 Diagrams, 4 Charts.
Databáze: Business Source Ultimate
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