The Effect of Expected and Perceived Service Quality on Customer Satisfaction: Optical Retail in Indonesia.
| Autor: | Hartono, Sarah Salsabila1 sarah.salsabila@sbm-itb.ac.id |
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| Zdroj: | International Journal of Business & Administrative Studies. Aug2019, Vol. 5 Issue 4, p186-198. 13p. |
| Databáze: | Business Source Ultimate |
| Externí odkaz: |
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