The Determinants of Service Quality and Its Impact on Customer Satisfaction (A Survey of Islamic Banks Customers in Indonesia).

Autor: Wahyuni, Salamah1, Santoso, Arif Lukman1, Suparno, Yacob1 yacobsuparnouns@gmail.com
Zdroj: Journal of Finance & Banking Review (JFBR). 2017, Vol. 2 Issue 4, p36-45. 10p.
Databáze: Business Source Ultimate