Understanding Customer Reactions to Brokered Ultimatums: Applying Negotiation and Justice Theory.
| Autor: | Humphrey, Stephen E.1, Ellis, Aleksander P. J.2, Conlon, Donald E.1 conlon@msu.edu, Tinsley, Catherine H.3 |
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| Zdroj: | Journal of Applied Psychology. Jun2004, Vol. 89 Issue 3, p466-482. 17p. |
| Databáze: | Business Source Ultimate |
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