THE STUDY OF THE EMPATHY ITEMS IN SERVQUAL SCALE FOR MEASUREMENT INVARIANCE ACROSS GENDER.
| Autor: | Chao-Yang Hung1 cyhung@mail.dyu.edu.tw, Yu-Jia Hu2 h090805@gmail.com |
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| Zdroj: | International Journal of Organizational Innovation. Jul2017, Vol. 10 Issue 1, p238-245. 8p. 2 Diagrams, 2 Charts. |
| Databáze: | Business Source Ultimate |
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