The Online Waiting Experience: Using Temporal Information and Distractors to Make Online Waits Feel Shorter.
| Autor: | Younghwa Lee1 gabelee@miamioh.edu, Chen, Andrew N. K.2 achen@ku.edu, Hess, Traci3 thess@isenberg.umass.edu |
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| Zdroj: | Journal of the Association for Information Systems. 2017, Vol. 18 Issue 3, p231-263. 33p. 4 Color Photographs, 3 Diagrams, 9 Charts, 4 Graphs. |
| Databáze: | Business Source Ultimate |
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