Man Versus Machine-How the Service Channel Affects Customers' Responses to Service Encounters.
| Autor: | Scherer, Anne1 ascherer@ethz.ch, von Wangenheim, Florian1 |
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| Zdroj: | AMA Winter Academic Conference Proceedings. 2016, Vol. 27, pK-4-K-5. 2p. |
| Databáze: | Business Source Ultimate |
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