Towards " zero abandonments' in call center performance.
| Autor: | Duder, John C.1, Rosenwein, Moshe B.2 moshe_rosenin@merck.com |
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| Zdroj: | European Journal of Operational Research. 11/16/2001, Vol. 135 Issue 1, p50-56. 7p. 2 Graphs. |
| Databáze: | Business Source Ultimate |
| Externí odkaz: |
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