Loyalty as a matter of principle: the influence of standards of judgment on customer loyalty.

Autor: Love, Edwin1 ed.love@wwu.edu, Staton, Mark1 mark.staton@wwu.edu, Rotman, Jeff2 jrotman@uwo.ca
Zdroj: Marketing Letters. Dec2016, Vol. 27 Issue 4, p661-674. 14p. 3 Charts, 1 Graph.
Databáze: Business Source Ultimate