Extracting Maximum Value from Consumer Returns: Allocating Between Remarketing and Refurbishing for Warranty Claims.

Autor: Pinçe, Çerağ1, Ferguson, Mark2, Toktay, Beril3
Zdroj: M&SOM: Manufacturing & Service Operations Management. Fall2016, Vol. 18 Issue 4, p475-492. 18p.
Databáze: Business Source Ultimate