The Role of Emotions and Trust in Service Recovery in Business-to-Consumer Electronic Commerce.
| Autor: | Chaparro-Peláez, Julián1 julian.chaparro@upm.es, Hernández-García, Ángel1 angel.hernandez@upm.es, Urueña-López, Alberto1 alberto.uruena@upm.es |
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| Zdroj: | Journal of Theoretical & Applied Electronic Commerce Research. 2015, Vol. 10 Issue 2, p77-90. 14p. |
| Databáze: | Business Source Ultimate |
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