CUSTOMER'S PERCEIVED SERVICE QUALITY TOWARDS MONOPOLY FIXED LINE MARKET: A RESEARCH NOTE ON COMPANHIA DE TELECOMUNICAÇÕES DE MACAU S.A.R.L. (CTM).

Autor:	TINGCHI LIU, MATTHEW1 MatthewL@umac.mo, ZHU ZHENGHAO, COLIN2, CHANG KIT KENG1
Zdroj:	Euro Asia Journal of Management. Dec2014, Vol. 24 Issue 1/2, p37-55. 19p.
Databáze:	Business Source Ultimate
Externí odkaz:	Zobrazit plný text záznamu