The Role of Call Centers in Mollifying Disgruntled Guests.
| Autor: | Mattila, Anna S.1 asm6@psu.edu, Mount, Daniel J. dmount@psu.edu |
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| Zdroj: | Cornell Hotel & Restaurant Administration Quarterly. Aug2003, Vol. 44 Issue 4, p75-80. 6p. 2 Black and White Photographs, 5 Charts, 1 Graph. |
| Databáze: | Business Source Ultimate |
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